Shipping policy

Shipping Policy

Thank you for shopping with True North Apparel. We aim to get your gear to you as quickly and safely as possible. Below is everything you need to know about how we ship your order.

Order Processing Times

All orders are processed within 1–5 business days.
During peak periods, product releases, or sales events, processing times may extend slightly.

You will receive an email confirmation once your order has been dispatched.

Shipping Within Australia

We ship Australia-wide using trusted carriers such as Australia Post and Courier services.

Estimated Delivery Times

  • Standard Shipping: 3–8 business days

  • Express Shipping: 1–4 business days

Delivery times are estimates and may vary based on your location or carrier delays.

Shipping Costs

Shipping rates are calculated at checkout based on weight, size, and destination.

International Shipping

International shipping is available to selected countries.

Estimated Delivery Times

  • Standard International: 7–21 business days

  • Express International: 5–10 business days

International shipping costs are calculated at checkout.

Duties & Taxes

International customers are responsible for any customs duties, import taxes, or fees charged by their country.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email so you can follow your parcel’s journey.
Please allow up to 24 hours for tracking information to activate.

Pre-Orders & Made-to-Order Items

If an item is marked pre-order or made-to-order, the estimated dispatch timeframe will be shown on the product page.
Orders containing both in-stock and pre-order items may be shipped together unless otherwise specified.

Missing or Delayed Deliveries

If your order is significantly delayed or appears lost in transit:

  1. Check the tracking link provided

  2. Contact the shipping carrier directly

  3. If further assistance is needed, contact us at info@truenorthapparel.com.au

We will do everything we can to help resolve the issue.

Incorrect Shipping Information

Please ensure your shipping details are accurate at checkout.
True North Adventure Apparel is not responsible for parcels delivered to incorrect or incomplete addresses provided by the customer.

Damaged Parcels

If your parcel arrives damaged, please photograph the packaging and item immediately and contact us at info@truenorthapparel.com.au
We will assist you in lodging a claim or arranging a replacement where possible.

Contact Us

If you have any questions about shipping or your order, please reach out anytime:
info@truenorthapparel.com.au